Terms and Conditions Apply

 

Booking Policy:

  1. Non-refundable: Tickets cannot be canceled, charged back, nor can the booking deposit or any part of the ticket price be refunded.
  2. Baggage: Passengers are allowed 1 checked suitcase and 1 carry-on bag, each weighing no more than 25 kg. If you have large or many pieces of luggage, consider purchasing an extra seat. Exceeding the weight limit will result in additional fees charged by the boat company staff during check-in.
  3. Free Rebooking: You may rebook your ticket once for free, as long as it\'s done at least 48 hours before departure and seats are available. If the price is higher than the original price, you will need to pay extra. However, if the price is lower than the original price, you will not receive a refund.
  4. Rebooking Fees: Rebooking within 48 hours of departure incurs a 300 baht administrative fee (subject to seat availability). If the price is higher than the original price, you will need to pay extra. However, if the price is lower than the original price, you will not receive a refund.
  5. The fee increases to 500 baht for rebooking within 24 hours (subject to seat availability). If the price is higher than the original price, you will need to pay extra. However, if the price is lower than the original price, you will not receive a refund.
  6. Rebooking within 12 hours incurs an 800 baht fee (subject to seat availability). If the price is higher than the original price, you will need to pay extra. However, if the price is lower than the original price, you will not receive a refund.
  7. Fees rise to 1000 baht and 1200 baht for rebooking within 6 and 3 hours of departure, respectively (subject to seat availability). If the price is higher than the original price, you will need to pay extra. However, if the price is lower than the original price, you will not receive a refund.
  8. Missed Departure: No-shows or late arrivals forfeit the ticket and require purchasing a new one. Rebooking is not possible in this case. and (1)
  9. Cancellation: Cancellations do not qualify for any refund.
  10. Schedule Changes: We reserve the right to cancel or change the schedule at any time due to weather, emergencies, or boat malfunctions, without prior notice.
  11. Delays and Connections: The boat companies operate point-to-point services and are not liable for delays or missed connecting flights. We advise against booking a boat trip on the same day as your flight. If unavoidable, allow ample time for potential delays. Consider booking a private taxi from the pier to the airport to minimize the risk of missing your flight.

 

Booking Confirmations:

  • The booking is confirmed once fares are paid in full and we have issued you a voucher.
  • Fares must be paid in full at least 72 hours prior to the departure date.
  • In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking.
  • If you have not received a voucher within 48 hours after payment, please contact us immediately so we can reissue your voucher.
  • If you do not contact us more than 48 hours prior to the departure time, we may not be held responsible if you do not receive your ticket on time.

 

Delays & Cancellations:

  • We reserve the right to modify the service in any way without incurring liability to the passenger.
  • We also reserve the right to cancel the service or change the schedule at any time due to poor weather conditions, emergency circumstances, or mechanical failure.
  • We are not liable for any loss, damage, or injury that may arise in the event of cancellation or delay of the service.
  • We are not responsible for the cost of any accommodation or alternative travel arrangements that may arise due to cancellations or delays. Additional expenses incurred will be the sole responsibility of the passenger.

 

Non-refundable Tickets & Cancellations:

  • Non-refundable tickets cannot be cancelled or refunded after purchase.
  • Round-trip or joint tickets cannot be cancelled or refunded if the first leg has already been used.
  • Refunds are only issued at our discretion with a 48-hour cancellation notice and a 30% processing fee, within 30 days of booking.
  • Please note that bank, credit card, or PayPal fees paid by the customer are non-refundable.
  • Cancellations made less than 48 hours before departure or no-shows will be charged 100% of the ticket price.

 

Amendments:

  • Booking amendments are based on seat availability and must be requested at least 72 hours before departure. If the price is higher than the original price, you will need to pay extra. However, if the price is lower than the original price, you will not receive a refund.
  • An administration fee of 300 baht will be applied to all amendments, plus any difference in fare.
  • For amendments made less than 72 hours before departure, the higher of the actual cost incurred for the trip/transfer or a minimum fee of 300 baht per person will be charged.

 

Price & Terms Changes:

  • We reserve the right to change prices or terms and conditions without prior written notice.

 

Group Bookings:

  • This applies to groups of over 20 passengers in a single booking.

 

Passenger Check-In:

  • Passengers must arrive at the dock at least 30 minutes before the scheduled departure time. Failure to do so may result in forfeiting your paid ticket.

 

Boarding:

  • Speedboat or ferry boarding typically closes 5-10 minutes before departure. There will be no refunds or rescheduling of boats if you miss the departure time. In this case, your ticket and booking will be automatically canceled. You will need to purchase a new ticket at the pier at the regular fare price.
  • Please note: Tickets are non-refundable, non-changeable, and cannot be used for a different date or time on the day of departure.

 

Unaccompanied Children:

  • Children under 11 years old must be accompanied by an adult (18 years or older) to travel on the ferry.

 

Same-Day Flights:

  • As a point-to-point carrier, we are not responsible for delays or missed connections to other flights. We strongly recommend avoiding booking trips on the same day as your flight departure.
  • If a same-day trip is absolutely necessary, please allow a minimum of 4 hours between your estimated ferry arrival time and your flight departure time.
  • Ferry delays can occur occasionally. To minimize the risk of missing your flight, consider pre-booking a private taxi from the pier to the airport.

 

General Behavior:

  • Passengers are expected to follow the instructions of ferry staff and agents regarding all aspects of the service. Please also pay attention to any notices displayed on the vessel.
  • The ferry company reserves the right to refuse to carry any passenger or goods at their discretion.

 

Health and Safety:

  • We recommend that pregnant women, people with heart conditions, back problems, or other physical limitations consult with their doctor before traveling.
  • For parents traveling with young children (under 3 years old), we recommend exercising extra caution.

 

Baggage Allowance:

  • Passengers are allowed one suitcase and one carry-on bag each, with a maximum combined weight of 20 kg.
  • If you have more luggage, you may be charged an excess baggage fee or consider purchasing an extra seat for larger or numerous items.
  • While exceeding this limit is uncommon with our bookings, we recommend packing a maximum of 1 checked bag and 1 carry-on bag totaling 20 kg.

 

Important Information:
  • Ferry companies have the right to inspect baggage contents and refuse certain items.
  • Please clearly label your luggage for easy identification upon arrival.
  • Passengers are responsible for any valuables or fragile items they bring, such as money, jewelry, electronics, important documents, etc.

 

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